Handling Emotional Behavior

Learn the 5 critical steps you need to follow when confronted with emotional behavior at work.

Listen to the ‘Handling Emotional Behavior’ podcast (16 min 04 sec):


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ABC’s of Performance Management

Learn how to use consequences to drive performance.

Listen to the ‘ABC’s of Performance Management’ podcast (22 mins 39 sec):


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High Impact Development

What are high impact development activities? Find out the most effective ways to develop employees…or yourself.

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Dealing With Difficult Behavior

Learn how to deal with ANY type of diffult behavior…as well as 6 specific types of bad behavior you are likely to encounter.

Listen to ‘Dealing With Difficult Behavior’ podcast (22 mins 12 sec):

 
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Succession Planning – An Introduction

Join Jed and Bob as they discuss why managers should bother to worry about succession planning, and how to get started doing so.

Watch the ‘Succession Planning’ Video (16 mins 40 sec):


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The Counter Offer

Learn how to smoothly handle an employee who says s/he’s been offered more to work elsewhere.

Watch ‘The Counter Offer’ Video (16 mins 56 sec):


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Onboarding Employees

Join Jed and Bob as they discuss how manager, Monty Orr should be onboarding his people.  Some managers wait for the HR group to get this sorted for them.  Other managers, like Monty Orr, take matters into their own hands.

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Succession Planning With the 9-Box

Join Jed and Bob as they introduce the concept of the 9 Box Grid, and discuss how to roll it out in any organization.

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Managing The Counter Offer

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What do you do when an employee tells you s/he’s been offered more money to work elsewhere?  Below we discuss:

  • 2 counter offer situations
  • Why you should be cautious
  • Before you make a counter offer
  • Three things to remember about managing a counter offer

Where you Might Face the Counter Offer

We will talk about 2 situations where you as a manager might have to use a counter offer:

  • When an employee has an offer from another company and you want to make the counter offer in an attempt to retain the employee
  • When you negotiate salary with a new job candidate

Caution!

  • It doesn’t make good business sense to overpay for a job
  • Your other employees will be watching
  • In the case of retention this rarely works anyway

Before You Make an Offer

  • Assess the risk of not keeping the current employee or not landing the new candidate.  Who else is available? What other options do you have?
  • You can only go so far with base pay.
    • What’s the highest you’re able to go?  Gather information
    • Consider internal equity
    • Overpaying for a job
    • Make sure they understand total rewards
  • Consider alternatives:
    • Retention bonus – this might at least buy you some time
    • Signing bonus
    • Alter the job
    • Schedule flexibility
    • Etc
  • Determine why the employee is leaving.  You’ll likely need to fix more than salary to keep this person long-term.

3 things to Remember about Managing the Counter Offer

  1. It’s not a paper exercise.  In both cases determine as much as you can verbally.
    • Quicker
    • Less stress
    • Better employee relations
  1. Know your limit … stay within it.
  2. Get more creative with you employment offer.

Watch the ‘3-Minute Crash Course’ about Managing the Counter Offer (CLICK THE ARROW TO START THE VIDEO):

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Onboarding Checklist – Check Your Zipper

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Some organizations do an outstanding job of integrating new people into the mix.  Other organizations let people fend for themselves.  My most memorable orientation was literally my first day on the job – any job.  I was fifteen years old, and I got a job bagging groceries at the local supermarket.  Ron Grant was the manager on duty, and he met me at the door.

Ron toured me through the whole store, stopping along the way to introduce me to everyone on staff that we met, and to point out the things I might need to know for my new career wrapping groceries.  He also doled out advice that was very useful and well intentioned, but easily could have been included in the best-seller, “Sh*t My Dad Says.”  Needless to say, I learned some new words and expressions that came in very handy when I recycled them back at high school.

I learned in the months and years to come, that Ron oriented me to my new workplace completely of his own initiative.  The organization really had no process for bringing people on besides the requisite signing of the official paperwork.

At the end of this orientation, he returned me to the front of the store, where I’d spend the next several years bagging groceries.

“Any questions?” asked Ron.

“Nope… I’m ready to go.” I replied.

“Great”, he said, as I turned to get started.  “Hey Brad,” he asked, not quite getting my name right.

“Yep?”

“Your fly’s open”, he said without cracking a smile, and turning to walk away.

Presumably, he’d noticed this before he’d toured me through the whole place, but had waited until now to share this news with me.  It’s been a while since I’ve been teenage boy, but I’m assuming at the time I would have had checklist of basic hygiene items – such as making sure one’s zipper was properly secured.  Apparently, first day job jitters successfully eclipsed basic personal maintenance items.

Walking around in a public place with your fly open — I suppose that’s one way to make a first impression on when starting a new job.

Next week we’ll be talking about introducing yourself as a new leader.  You won’t want to miss out – become a Wily Manager member today.