Onboarding Employees

Join Jed and Bob as they discuss how manager, Monty Orr should be onboarding his people.  Some managers wait for the HR group to get this sorted for them.  Other managers, like Monty Orr, take matters into their own hands.

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Succession Planning With the 9-Box

Join Jed and Bob as they introduce the concept of the 9 Box Grid, and discuss how to roll it out in any organization.

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To Build a Strength or Fix a Weakness?

One of the hot topics in Leadership Development is something called Strengths Only Leadership … or some variation thereof.

Personally, “Strengths Only” development planning makes me cringe.  Too often I’ve seen it used as an excuse for not working on a weakness that if improved, even just to the point of being “good enough”, would accelerate performance.

In choosing development focus areas, the mistake is made when leaders start the process by analyzing their own strengths and weaknesses.  This is the wrong place to begin!  Rather you should start by analyzing the key competencies required of your current job or desired future role.

Some of your weaknesses (or strengths) may be immaterial to the current role you have or the future role you want.  Spending valuable development efforts on strengths (or weaknesses) could be a waste of time if they don’t directly apply to the job you have or the job you want.

I’m aligned with developing strengths; it should definitely be part of your development planning.  But start with key competencies required first … then don’t be a fool and ignore weaknesses that might derail your performance.

Understand what’s important first … then answer the question  …

“To build a strength or fix a weakness?”

Strengths Based Development

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What is Strengths Based Development?

The position can be summarized as:

  • our talents are pretty much hard-wired so don’t expect too much change
  • attempting to fix our weaknesses is hard work with limited returns
  • it is our strengths that have the leverage to move us to exceptional levels of performance

Why is Strengths Based Development Flawed?

The position is problematic because:

  • Why bother trying to get better?  If it’s hard the best thing to do is … give up?
  • It may be easier and more fun to work on strengths but it’s not always what’s best for you.
  • More of a good thing isn’t always better.  Even a strength can be problematic in some situations.
  • This approach doesn’t reflect the reality of leadership.

It starts from the wrong place!

  • The mistake is made when leaders start the process by analyzing their own strengths and weaknesses.  This is the wrong place to begin!
  • Rather we should start by analyzing the key competencies required of their current job or desired future role.
  • Some of your weaknesses (or strengths) may be immaterial to the current role you have or the future role you want.
  • Spending valuable development efforts on strengths (or weaknesses) could be a waste of time if they don’t directly apply to the job you have or the job you want.

What You Should Do Instead of Strengths Based Development

Analyze the Job

  1. What Knowledge, Skills and Abilities that are the keys to success in the job you have or better yet … the job you want.
  2. Rank them in terms of their relative impact on being successful in that role.  (High, Medium Low or 5 point scale for example)

Analyze Yourself

  1. Rank your competence levels.  Which are Strength areas and which are Stretch, on which would you say you are Competent.
  2. Rank the competencies in terms of the effort required or difficulty you would have in moving it up one level.
KSA’s Impact Strength or Stretch Effort Action
1. High Stretch High
2. High Strength Low
3. High Competent Low
4. High Stretch Medium
5. Medium Strength Low
6. Medium Competent Low
7. Low Stretch High

 

Elements of a Development Plan 

Three Things to Remember about Strengths Based Development

  1. Position yourself for roles where your strengths will shine.
  2. Start with the Job, not your strengths and weaknesses.
  3. 70 – 20- 10

Watch the ‘3-Minute Crash Course’ about Strengths Based Development (CLICK THE ARROW TO START THE VIDEO):

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Top 3 Excuses to NOT Have Regular One-on-Ones

The whole idea of meeting one on one with their direct reports on a regular basis is scary for many leaders.  There are a variety of reasons for this, none of which hold much water.

Excuse #1:  I don’t have time.  This is the most common excuse managers cite for not meeting regularly with their people.  Interestingly, they don’t have time to meet with their people individually on any regular basis, yet they seem to have time for an unlimited series of drop-in (or “drive-by”) meetings every day.  Here’s an idea: buy yourself an hourglass that has two-minutes worth of sand.  Next time one of your direct reports asks you if you’ve got a minute, reply, “For you… I’ve got two minutes.”  Then turn over the hourglass.

Excuse #2:  It’s too intimate.  When we suggest one on one meetings, we’re not suggesting that you light some candles, dim the lighting, and put on some John Tesh at Redrocks bootleg music.  Rather, have your direct reports be responsible for planning, scheduling and running of your one on one meetings.  If possible, go to their office or station to have the meeting – it’ll do you good to get out of your office.

Excuse #3:  I don’t like my direct reports.  If you don’t like your directs, it’s probably a condition of the prejudice you’ve developed about them because you don’t interface with them very often.  It makes no sense not to like people, just because you don’t know them.  If you take the time to really get to know your people, you’ll find all kinds of legitimate reasons not to like them – and this would make sense.  Besides… one of the conditions of sitting at the big-kids table is dealing with the fact you have to deal with people you don’t like.

I would never suggest you have to like all your direct reports – but you do need to communicate with them, and there’s no better way to do so than with highly-structured, highly-focused, regularly scheduled one on one meetings.

 

One-on-One Meetings: The Most Important Meeting of Your Week

Short, highly-structured and focused one on one meetings with each of direct reports on a weekly or bi-weekly basis, can save you time, and drive performance in your organization.  Join Jed and Bob as they discuss how and why to do effective one on one meetings.

Watch the ‘One-on-One Meetings’ Video (16 mins 11 sec):

Onboarding Checklist – Check Your Zipper

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Some organizations do an outstanding job of integrating new people into the mix.  Other organizations let people fend for themselves.  My most memorable orientation was literally my first day on the job – any job.  I was fifteen years old, and I got a job bagging groceries at the local supermarket.  Ron Grant was the manager on duty, and he met me at the door.

Ron toured me through the whole store, stopping along the way to introduce me to everyone on staff that we met, and to point out the things I might need to know for my new career wrapping groceries.  He also doled out advice that was very useful and well intentioned, but easily could have been included in the best-seller, “Sh*t My Dad Says.”  Needless to say, I learned some new words and expressions that came in very handy when I recycled them back at high school.

I learned in the months and years to come, that Ron oriented me to my new workplace completely of his own initiative.  The organization really had no process for bringing people on besides the requisite signing of the official paperwork.

At the end of this orientation, he returned me to the front of the store, where I’d spend the next several years bagging groceries.

“Any questions?” asked Ron.

“Nope… I’m ready to go.” I replied.

“Great”, he said, as I turned to get started.  “Hey Brad,” he asked, not quite getting my name right.

“Yep?”

“Your fly’s open”, he said without cracking a smile, and turning to walk away.

Presumably, he’d noticed this before he’d toured me through the whole place, but had waited until now to share this news with me.  It’s been a while since I’ve been teenage boy, but I’m assuming at the time I would have had checklist of basic hygiene items – such as making sure one’s zipper was properly secured.  Apparently, first day job jitters successfully eclipsed basic personal maintenance items.

Walking around in a public place with your fly open — I suppose that’s one way to make a first impression on when starting a new job.

Next week we’ll be talking about introducing yourself as a new leader.  You won’t want to miss out – become a Wily Manager member today.

Onboarding Employees

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Onboarding Employees is a routine task that is rarely done well.  Some organizations have HR groups or other infrastructure to help Onboarding Employees, but individual managers should not allow a lack of such infrastructure stop them from doing so.  Below we talk about:

  • Why All Managers Should Pay Attention to Onboarding Employees
  • The Three Components of Onboarding Employees:
    • Orientation
    • Adaptation
    • Acceleration
  • The Minimum Requirements for Onboarding Employees

Why All Managers Should Pay Attention to Onboarding Employees

  • Employees are at most risk of leaving in their first 12 months on the job.  How they are integrated into your business is critical to ensuring their success.
  • Encourages better morale, productivity, attendance, and safety.
  • It helps reduce the chances of mistakes or bad habits being developed.

The Three Components of Onboarding Employees

Orientation

Orientation is the first component of Onboarding Employees.  As the name implies, this is the stage where we help them become familiar and comfortable with their new surroundings:

  • Review of policies and other new job administration.
  • Introduction to others with whom the new employee will be working.
  • Job specific training.
  • Telephones, computers, tools, and supplies ready to go in advance, so the new employee can begin work right away.

Adaptation

The second component of Onboarding Employees is Adaptation.  In this phase, we integrate the newcomer into the culture of the organization.

  • How do you describe your culture?
  • How is that culture “lived”?
  • What stories can you tell about how you live that culture?
  • Is there an employee association or social club?
  • Do you have articulated and communicated the mission, vision and values of the organization?
  • Exposure to other business areas that may be on the periphery of the new employee’s view (central services, suppliers, customers, other internal departments, etc.)

Acceleration

In this phase, an organization can really benefit from a well thought-out process for Onboarding Employees.  This is how we get new people to “hit the ground running”, and accelerate their journey to full productivity.

  • Provide written goals, objectives and standards, and ensure they are understood by the new hire.
  • Start regular one on one meetings between the new employee and his/her immediate supervisor.  These meetings may need to be more frequent at the beginning of an employment relationship.
  • Identify development areas, and begin immediately to address those gaps.

The Minimum Requirements for Onboarding Employees

It may be difficult to implement a comprehensive process for Onboarding Employees all at once.  As a minimum, the following elements need to be covered:

  • Introduction to policy, benefits, and basic procedures (the HR things)
  • Introduction to site specific Health, Safety, Environment & Security guidelines.
  • Introduction to job specific procedures, expectations (covered by the immediate supervisor)
  • Introduction to people s/he will be working with (as a courtesy)
  • All required equipment – phones, computers, security cards, tools, etc. to allow the new hire to get to work on the very first day.

3 Things to Remember About Onboarding Employees

  1. You need to have a process and dedicate 100% of your attention to it when someone new is starting.
  2. The personal touch goes a long way – as the supervisor of a new hire, try to make yourself as available as possible during those first few days.
  3. Onboarding lasts more than a day.  Some organizations take weeks and months to onboard someone new.

Watch the ‘3-Minute Crash Course’ about Onboarding Employees (CLICK THE ARROW TO START THE VIDEO):

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Be a Game Show Contestant and Win Future Leaders

The 9-Box is a simple tool that helps you make better talent management decisions (for example, who to assign a special project).  Get instant access to the 9-Box for Succession Planning Video and Cheat Sheet by becoming a Wily Manager member today.

There are many who find it distasteful that organizations have big war-rooms full of maps where they move their people around like pawns on a chessboard.  It depersonalizes the people, and treats them more like material assets.  General Electric pioneered the idea of putting people on a 9-box grid ranking them in their performance and their potential, as an integral part of the talent management process.  Now many leading organizations use similar systems.

Even if you find such practices distasteful, it is easy to see their utility when managing a large organization.

Why not have a bit of fun with it?  A 9-box grid looks a lot like a tic-tac-toe board, and that has been the foundation of many a game-show.  Of course, in a viable organization, you wouldn’t want the over-manicured pretty-boy game show hosts, the mentally impaired contestants, or the “celebrities” desperately using the show as venue to launch their big come-back.

But you could have managers competing to get 3 high-potential, high-performers in a row.  You could find a washed up HR guy with a nice haircut to facilitate, and you could over hear a District Manager say, “I’ll take Paul Lynde for the block”!  (YouTube the Original Hollywood Squares if you don’t get the reference).

Not every manager would be comfortable managing their talent this way, but for those that either don’t like the idea, or don’t manage to compete well, we have some lovely parting gifts – including a one-year supply of Orville Redenbacher Gourmet Popcorn – most every kernel pops!

Next week we’ll be talking about onboarding new employees.  You won’t want to miss out – become a Wily Manager Member today.

The 9 Box for Succession Planning

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The 9 Box is part of a talent management system to help organizations manage the capability of their workforce.  The Nine Box is in wide use now in many companies, but is generally credited as having been pioneered by General Electric and McKinsey.  Below we talk about the following aspects of the 9 Box:

  • What is the 9 Box?
  • The typical 9 Box grid.
  • How to use the 9 Box.
  • Common challenges to using the 9 Box.

What is the 9 Box?

The 9 Box is a Leadership Talent Management Tool used to assess individuals on two dimensions:

  1. Their past performance and
  2. Their future potential

The outcomes of running a 9 Box session include:

  1. Helping identify the organization’s leadership pipeline
  2. Identifying the ‘keepers’.
  3. Identifying turnover risks.
  4. Identifying employees with potential to provide development assignments or special projects
  5. Making ‘improve or remove’ decisions about those employees and leaders whose skills are out of date.

The Typical 9 Box

Nine Box Grid (9 Box Grid)

How to Use the 9 Box

The 9 Box system is most often part of a larger Talent Management system.  It is also easy to understand and implement, but efforts need to be made to people to explain why it is being done, and how it will impact them.

  • The tool is most effective when used by a team.
  • Have each manager fill in a grid assigning each of their team members to one of the squares on the grid.
  • Consider asking for additional information, such as years in current position, retention risk, or relocate-ability.
  • Conduct the calibration meeting.  This is where you as a manager get feedback from your peers, and potentially your boss on where you have elected to place your people on the grid.
  • Use the grid as a guideline to developmental activities, promotions, and transfers
  • Repeat every six months.

Common Challenges to Using the 9 Box

Although the 9 Box is conceptually easy to understand, there are some challenges to implementation:

  • Open or closed?  This essentially asks the question as to whether people are made aware of their place on the grid or not.  There are good arguments on both sides of the argument.  Regardless of the decision to reveal their place or not, every employee should be given regular performance feedback, and developmental opportunities.  The Nine Box can assist greatly in doing this effectively.
  • Defining Potential.  Most organizations have some infrastructure to assess performance.  Fewer assess potential as effectively.  In a traditional hierarchical organization, potential may be defined as how quickly someone might climb one or two rungs on the corporate ladder.  In other organizations, it might be worth facilitating a conversation on what “potential” means.

3 Things to Remember About 9 Box Grids

  1. The 9 Box  is only part of a larger Talent Management process.
  2. Action plans on what to do to improve performance and/or potential are much more important than simply completing the Nine Box.
  3. Encourage healthy debate and set high standards.

Watch the ‘3-Minute Crash Course’ about The Nine Box (CLICK THE ARROW TO START THE VIDEO):