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What is the Performance Pie?

The Performance Pie is a diagnostic tool that can help you analyze why a performance problem may exist. It does not offer specific solutions to performance problems but it does help you zero in on some of the more common reasons as to why performance may be suffering on a particular task, duty or responsibility.  Then you can target your solutions in the areas most likely to impact performance.

How Does it Work?

The performance analysis design primarily emphasized the individual, the job or process, the work environment and incentives or consequences. In other words, the design of the Performance Pie focuses on the following seven factors of performance:

• Knowledge and Skill
• Capacity
• Standards
• Measurement
• Feedback
• Conditions
• Incentives

The Seven Factors of Performance

1. Knowledge and Skill

This means that the individuals performing the task must have the knowledge and skills necessary

2. Capacity

The right persons are to be selected for the right jobs and tasks. This means, for example, that the individuals are capable—physically, intellectually, socially, and emotionally.

3. Standards

Individuals must be clearly informed about what is expected of them. Supervisors, job descriptions, and performance appraisal objectives should clearly dictate the standards of performance, and these standards ought to be congruent with the expectations of the, supervisors, department and organization.

4. Measurement

Measurement clarifies standards, initiates goal orientation, provides data or information with which to give feedback and signals opportunities for rewards and recognition.  What gets measured gets done is not only a cliché but a truism as well.

5. Feedback

Individuals need to know how well they are doing in accordance with the standards and measures and how they can improve their performance. They must receive regular feedback on their performance from supervisors.

6. Conditions

Individuals need the resources necessary to perform their jobs according to expectation, standard, and measure.  They require the right facilities, equipment, tools, materials, supplies, time, and organizational climate—unhindered by conflicting goals or obstacles in work procedures—to perform effectively and efficiently.

7. Incentives/Consequences

Individuals do the things they are rewarded for doing and avoid negative consequences. Also, they must value the rewards and incentives.

Learn Even More About ‘The Performance Pie’

Wily Manager members, click here to access the members-only area for this topic (you must be logged in).  In the members-only area, you can:

• Listen to the ‘The Performance Pie’ Podcast (15 minutes)
• Download the ‘The Performance Pie’ Audio (mp3)
• Download the ‘The Performance Pie’ Slides (ppt)
• Print or save the ‘The Performance Pie’ Cheat Sheet (pdf)
• Click through to Related Topics:
  • How to Coach When You’re Not the Expert
  • Dealing With Difficult Employees
  • High Impact Development
  • ABC’s of Performance Management
  • The Situational Leadership Model
  • Millennials in the Workplace: How to Lead and Motivate Generation Y

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Become a Wily Manager member and get instant access to even more information about The Performance Pie.  And don’t forget to sign up for our FREE Management Cheat Sheet Collection