Become a Wily Manager member and get instant access to even more information about Giving Quality Feedback.  And don’t forget to sign up for our FREE Management Cheat Sheet Collection.

Why should you give feedback?

• To confirm a course of action, performance or behavior
• To correct specific behavior or performance
• To have a behavior or performance carry on
• Use as a performance management tool to enhance performance

There are 5 steps for giving quality feedback:

Step 1: Context Tell them what you’re going to tell them

• Tell them what’s coming – don’t leave them guessing
• Don’t just start talking, and leave them to figure it out on their own
• “I’d like to offer some feedback on…”

Step 2: Clarify Describe in specific, measurable and observable terms and tell them why it’s important

• Generalities don’t work
• Have your facts straight
• Describe observable behaviors
• Use measures wherever possible
• Tell them why this is important
• What is the impact on you and on others?
• How does it relate to high level goals and objectives

Step 3: Create Ask for feedback on the feedback and brainstorm actions to improve or do better

• Ask lots of questions
• Guide them through the feedback
• Give an opportunity to respond
• Brainstorm actions to improve or do better

Step 4: Confirm Agree on action steps forward, and determine exactly what will happen next

• Make sure you agree on what will happen next, even if it is to maintain the status quo
• Reinforce continued good performance
• Describe what future outcomes you’d like to see

Step 5: Close Express confidence and support

• Everyone should leave the meeting with a clear idea of what they need to do next
• Reinforce your confidence in the recipients ability to be successful
• Describe how you will support them in their efforts to improve

Learn Even More About ‘Giving Quality Feedback’

Wily Manager members, click here to access the members-only area for this topic (you must be logged in).  In the members-only area, you can:

• Listen to the ‘Giving Quality Feedback’ Podcast (15 minutes)
• Download the ‘Giving Quality Feedback’ Audio (mp3)
• Download the ‘Giving Quality Feedback’ Slides (ppt)
• Print or save the ‘Giving Quality Feedback’ Cheat Sheet (pdf)
• Click through to Related Topics:
  • How to Coach When You’re Not the Expert
  • Dealing With Difficult Employees
  • Difficult Conversations: You Smell and People Don’t Like You
  • ABC’s of Performance Management
  • Good Boss, Bad Boss: Be a Better Boss
  • Effective Interpersonal Communication

Not a member yet? Join us now and get instant access! For more information about the advantages of becoming a Wily Manager member, visit Become a Member.

Become a Wily Manager member and get instant access to even more information about Giving Quality Feedback.  And don’t forget to sign up for our FREE Management Cheat Sheet Collection