You’re Fired! How To Fire Someone

Learn how to fire an employee in a way that preserves the dignity of everyone involved.  Find out what to do to get ready, and exactly how to do the deed.

Listen to the ‘You’re Fired!’ podcast (21 min 47 sec):


Download the ‘You’re Fired!’ Cheat Sheet, Audio, and Slides

Giving Quality Feedback

Learn the 5 steps to delivering quality feedback.

Listen to the ‘Giving Quality Feedback’ podcast (17 min 39 sec):


Download the ‘Giving Quality Feedback’ Cheat Sheet, Audio, and Slides

Handling Emotional Behavior

Learn the 5 critical steps you need to follow when confronted with emotional behavior at work.

Listen to the ‘Handling Emotional Behavior’ podcast (16 min 04 sec):


Download the ‘Handling Emotional Behavior’ Cheat Sheet, Audio, and Slides

Leading Change

Learn how to lead change, including how to communicate to different personality types, and how to deal with resistance to change.

Listen to the ‘Leading Change’ podcast (24 mins):


Download the ‘Leading Change’ Cheat Sheet, Audio, and Slides

ABC’s of Performance Management

Learn how to use consequences to drive performance.

Listen to the ‘ABC’s of Performance Management’ podcast (22 mins 39 sec):


Download the ‘ABC’s of Performance Management’ Cheat Sheet, Audio, and Slides

Skip Level Meetings

What is a skip level meeting? Find out why Skip Level Meetings are important, and exactly how to conduct one.

Listen to ‘Skip Level Meetings’ podcast (18 mins 59 sec):


Download the ‘Skip Level Meetings’ Cheat Sheet, Audio, and Slides

Diagnosing Performance Issues With the Performance Pie

Learn how to analyze and diagnose why a performance problem may exist.

Listen to ‘Performance Pie’ podcast (22 mins 16 sec):


Download the ‘Performance Pie’ Cheat Sheet, Audio, and Slides

Dealing With Difficult Behavior

Learn how to deal with ANY type of diffult behavior…as well as 6 specific types of bad behavior you are likely to encounter.

Listen to ‘Dealing With Difficult Behavior’ podcast (22 mins 12 sec):

 
Download the ‘Dealing With Difficult Behavior’ Cheat Sheet, Audio, and Slides

5-Step Coaching

Use these 5 Easy Steps When Coaching Your Team.

Listen to ‘5-Step Coaching’ podcast (17 mins 39 sec):

Download the ‘Coaching’ Cheat Sheet, Audio, and Slides

Tips for Building a Communication Plan

When you have a specific event or decision to communicate, make sure you’ve included all the elements of a good communication plan.


Download the ‘Tips for Building a Communication Plan’ Cheat Sheet, Audio, and Slides