Communication Media Etiquette Guide

As a manager, you have a wide range of media options to communication your messages.  Be sure you’re selecting the right media and using it appropriately by following the tips in this guide.

Email

• Use “reply to all” sparingly, if ever.
• Avoid one-word responses.
• Don’t use the urgent flag – unless it’s urgent
• Don’t use all caps.
• Never email in anger.
• Always use neutral language.
• Spelling and grammar count.

Telephone

• Use voice communication for any lengthy or sensitive topic.
• Always ask if the other party has time to speak.
• Schedule phone calls if necessary.
• Avoid the speakerphone unless it is in a conference setting.
• Give the other your undivided attention 

Voice Mail

• Be brief – whether setting your message, or leaving a voice mail.
• Tell people when you’re out of the office.
• Direct them to another person or media, if appropriate

Social Media

• Manage your brand.
• Google yourself regularly.
• Sarcasm and irony don’t work.
• You don’t have to accept every friend request.

Face-to-Face

• Still the most effective media – believe it or not.
• Can also be the most efficient.
• Put your smartphone away.
• Give your undivided attention.
• Be cautious with meetings.

3 Things to Remember About Communication Media Etiquette

1. Communication still requires effort, regardless of how media changes.
2. What you intend is irrelevant.  What is received is what counts.
3. The medium is the message – so choose appropriately.

Watch the ‘3-Minute Crash Course’ about Communication Media Etiquette (CLICK THE ARROW TO START THE VIDEO):

Looking for the Full-Length Podcast/Video? …

Get Instant Access to 200+ Cheat Sheets, Videos, and Other Immediately Usable Tools for Busy Managers – Try Out a Wily Manager Membership Today!